The owner of the online store COLECTIKA (hereinafter referred to as the online store) is OÜ  RED COMPANY (registry code reg nr 16397962), located at Tallinn, Estonia. 

Validity of contract of sale, product and price information 

This is to certify that the designated payment provider for our website is Maksekeskus AS.  Maksekeskus AS facilitates secure online transactions and ensures a seamless payment process for our customers.

The conditions of sale apply to purchases of goods from the online store. 

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price. 

The  shipping  cost  depends  on  the  location  of  the  purchaser  and  the  shipping  method.  The shipping cost is displayed when the purchaser places the order. Product information is provided immediately adjacent to the product in the online store.

Placing an order 

Add the desired products to your shopping basket to order them. Fill in all of the required fields and  choose  the  most  suitable  shipping  method  to  complete  the  order.  The  total  cost  is  then displayed on the screen. This can be paid via an online bank transfer or using another payment method. 

The contract enters into force when the amount payable is transferred to the bank account of the online store. 

If  we  cannot  deliver  the  ordered  goods  due  to  stock  running  out  or  for  any  other  reason,  the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification. 

VAT-free orders within EU for businesses (Outside EST) and outside EU for businesses and individuals.

• Consumers within the EU always pay VAT.

• Customers outside the EU, both consumer and business always pay 0% VAT.  Shipping destination is not an EU.

• Businesses in the EU buy with 0% VAT. When delivering to countries in the EU (outside Estonia) and your company is a VAT-payer registered in any EU country, except Estonia republic, VAT can be removed (0% VAT) if a valid EU VAT number is supplied at the time of order.

Businesses in the EU: Fill VAT ID field with valid a VAT number to automatically create a purchase order with 0% VAT tax. In the case of purchases with 0% VAT, we check the recipient’s address and the validity of the VAT number. In case of errors, we will contact you to clarify the details.

Some destinations outside the EU  impose customs charges which you will need to pay. These charges will be charged to and are the responsibility of the recipient.

Promo Codes Terms and Conditions

Eligibility:

   – Promo codes are available to all users who meet our campaign rules.

   – No restrictions based on demographics or customer status.

Promo Code Validity:

   – Promo Codes are valid until the specified expiration date.

   – Use them on the cart page to avail of discounts.

Promo Code Usage:

   – One-time use per customer.

   – Not combinable with other offers.

Redemption Process:

   – Apply the promo code in the designated field during checkout.

Exclusions:

   – Some products or services may be excluded from promo code discounts.

Fraud Prevention:

   – Misuse or fraudulent use of promo codes will result in disqualification.

Refund:

   – Promo codes of Gift Cards are non-refundable. 

Shipment 

Goods are shipped to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, UK, UAE and the US.  

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method. 

All shipments within Estonia generally arrive at the destination specified by the purchaser within 7 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within  45 calendar days. 

We have the right to ship goods in up to 45 calendar days in exceptional cases. 

Right of withdrawal 

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. Gift Cards are non-refundable.

The right of withdrawal does not apply if the purchaser is a legal person. 

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. 

If  the  goods  have  been  used  for  any  purpose  other  than  is  necessary  to  ensure  the  nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods. 

To return the goods, you must submit a declaration of withdrawal to the e-mail address within  14  days  of receiving the goods. 

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). 

The purchaser must return  the  goods  within  14  days  of  the  submission  of  the  declaration  of withdrawal  or  submit  evidence  that  they  handed  over  the  goods  to  the  carrier  within  the aforementioned period. 

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract. 

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. 

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost. 

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error. 

Defective goods 

The  online  store  is  responsible  for  the  non-compliance  of  goods  sold  to  a  purchaser  with  the terms  and  conditions  of  the  contract  or  for  deficiencies  which  already  existed  at  the  time  of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing  info@colectika.com  . 

The online store is not liable for any defects arising after delivering the goods to the purchaser. 

If goods bought from the online store have defects for which the online store is responsible, the online  store  will  repair  or  replace  the  defective  goods.  If  the  goods  cannot  be  repaired  or replaced,  the  online  store  shall  return  to  the  purchaser  all  of  the  payments  involved  in  the contract of sale. 

The  online  store  will  respond  to  the  consumer´s  complaint  in  written  form  or  in  a  form  that enables written reproduction within 15 days. 

Direct marketing and processing of personal data 

The online store only uses the personal data entered by the purchaser (including name, phone number,  address,  e-mail  and  bank  details)  for  processing  the  order  and  sending  goods  to  the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods. 

The  online  store  sends  newsletters  and  offers  to  the  purchaser’s  e-mail  address  only  if  the purchaser  has  expressed  their  wish  to  receive  them  by  entering  their  e-mail  address  on  the website and indicating their desire to receive direct mail. 

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer. 

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling info@colectika.com . 

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a  complaint  here.  The  Consumer  Dispute  Committee  is  competent  to  resolve  disputes  arising from  a  contract  between  a  purchaser  and  the  online  store.  Resolution  of  disputes  by  the Consumer Dispute Committee is free of charge for the purchaser. 

 A purchaser may also turn to the dispute resolution bodies of the European Union.