Shipping & Delivery
All orders are shipped out directly from the COLECTIKA’s warehouse in Tallinn, Estonia (EU).
Delivery Cost
The Delivery costs are indicated once you have entered your shipping address in the basket section of your order. The Shipping costs depend on the number and weight of the packages, as well as the country to which they are to be sent. For EU countries standard shipping is free.
Processing Time
In-stock items require a processing time of up to 5 working days before shipping. Once the order is processed, it will be promptly dispatched.
Delivery Time
With Packeta
Standard delivery time is 1-7 days.
Estimated delivery time with PACKETA:
| Estonia | 5 |
| Finland | 5 |
| Sweden | 5 |
| France | 5 |
| Netherlands | 5 |
| Belgium | 5 |
| Spain | 5 |
| Portugal | 5 |
| Great Britain | 7 |
| Slovenia | 3 |
| Ireland | 5 |
| Italy | 5 |
| Bulgaria | 5 |
| Greece | 7 |
| Poland | 5 |
| Latvia | 5 |
| Lithuania | 5 |
| Austria | 4 |
| Denmark | 5 |
| Hungary | 4 |
| Luxembourg | 5 |
| Germany | 4 |
| Czech Republic | 3 |
| Slovakia | 4 |
| Belgium | 5 |
| UAE | 7 |
| Switzerland | 7 |
With DPD
Standard delivery time is 1-7 days.
Estimated delivery time with DPD:
| Estonia | 2 |
| Finland | 2 |
| Sweden | 4 |
| France | 5 |
| Netherlands | 3 |
| Belgium | 4 |
| Spain | 5 |
| Portugal | 6 |
| Great Britain | 7 |
| Slovenia | 5 |
| Ireland | 5 |
| Romania | 7 |
| Italy | 5 |
| Bulgaria | 6 |
| Poland | 2 |
| Latvia | 2 |
| Lithuania | 2 |
| Austria | 4 |
| Denmark | 5 |
| Hungary | 3 |
| Luxembourg | 4 |
| Germany | 4 |
| Czech Republic | 4 |
| Slovakia | 4 |
| Belgium | 4 |
With DHL
Standard delivery time strongly depends on the address of delivery and the delivery option.
Please note: Some countries are not listed in the list with estimated time delivery. You can check the estimated time of delivery on the checkout page with different delivery options.
Tracking number
Our team will send you a tracking number by mail as soon as the order has been processed.
To Countries, We Deliver:
We deliver worldwide. For EU countries we offer standard free shipping, for outside of EU countries we offer chargeable express DHL delivery.
Answers on questions
How much does shipping cost?
– The shipping cost is calculated based on the number and weight of the items in your order, as well as your delivery address. For EU countries standard shipping is free, for outside EU countries we offer chargeable DHL express delivery.
How do I change my shipping address after making an order?
– Please contact our Customer Support for assistance. Once your order has been shipped, we may not be able to change the delivery address.
What to do if I have received a damaged delivery?
– Please get in touch with our customer support and provide your order details, and we will look into this for you.
What do I do if my order is lost?
– Please get in touch directly with your courier for clarifications. You’ll find your courier’s contact details in your order confirmation email. Feel free to contact our Customer Support for further assistance.
How do I cancel my order?
– Please contact our Customer Support for further assistance. If the parcel has already left our warehouse by the time we process your request, we suggest that you reject the parcel when the courier contacts you for delivery. If the package has been delivered, we will help you arrange a return but you will need to cover the delivery cost for returning an unwanted product.
