Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. Gift Cards are non-refundable.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal to the e-mail address within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 30 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
If the purchaser canceled the order during the processing stage, the order will not be sent, and a refund will be issued.
The costs and risks of returning products, including a withdrawal return, are at your expense.
Pre-orders
Our refund policy for pre-orders is the same as for other products. Customers have 14 days from the date of purchase to request a refund. Once the customer contacts our support team and receives a response, the refund process begins. The full purchase amount will then be returned to the customer. Please note: The right of withdrawal does not apply if the purchaser is a legal person.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@colectika.com .
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.
How to send back
How to return:
Reach out to our Support Center with your Order ID and a brief explanation of why you’d like to return or exchange the item. Please note that all returned products will be inspected.
Once we review your request (typically within 1–24 hours), we’ll email you instructions.
Place the item(s) in a sturdy shipping box, using adequate packing material to prevent damage.
Ship your return to the following warehouse address:
RED COMPANY OU, P.PINNA 8, 13615, Tallinn, Estonia.
Phone number: +372 5817 4460
Please note: we do not take calls, and if you have a question, please always write by email or with online chat on the website.
If you have any questions, please feel free to ask our customer support – info@colectika.com
